Return Refund Policy
- Category: Frequently Asked Questions (FAQ’s)
The following is our policy in the event that a refund is requested. ALL refund claims MUST be made within 7 days of receiving your order. Claims made AFTER the 7 day period will not be accepted. Please check your orders CAREFULLY upon receipt.
Any faulty electrical equipment purchased from Callaghan Campus Pharmacy will be covered by the individual's product warranty/Guarantee. We are happy to assist you with making a claim on a product's warranty/Guarantee should the need arise.
We accept refunds or exchanges in accordance with Australian Consumer Law. This enables you to return a product where:
- It is faulty
- It is significantly different to those shown or described
- Not fit for purpose
Not all purchases are eligible for return. See below for more details.
1- Wrong stock ordered or cancellations: If you accidentally order the wrong product, please contact us as soon as possible on 02 49688070. Most orders will be dispatched on the same or next business day. It is always best to call our phone number in this case as immediate action will be required to stop the order from being processed. If the order has already been dispatched, we are unable to recall it. You will need to receive the delivery then post it back to our postal address at your expense. We are happy to issue a full refund (less postage) ONLY if the product is received by Callaghan Campus Pharmacy in its original undamaged condition. Callaghan Campus Pharmacy retains the right to refuse returns of products that are not sealed by the manufacturer and hence we are unable to guarantee that they have not been opened. Example blood testing products such as blood glucose, cholesterol and INR strips. Other sensitive products which we may refuse to return include but are not limited to: Medicines such as Panadol, Nurofen, Cold and Flu tablets (as storage conditions may be compromised), Vitamins, and Baby products.
2- Stock damaged in transit: If you receive a parcel that is obviously damaged, DO NOT sign for it and request that Australia post send it back to Callaghan Campus Pharmacy as DAMAGED IN TRANSIT. Then please contact us via phone or email informing us of the situation. We will follow that up with the courier service responsible and re-send your order. In the event that you only discover the damage after opening the parcel, contact us immediately and we will ask you to post the parcel back. Callaghan Campus Pharmacy will resend the order and refund you the postage cost of returning the damaged parcel.
3- Order not complete (Missing Items): Callaghan Campus Pharmacy has a very accurate system for Pick, packing and shipping your orders. Missing items from orders are extremely rare, and any claim for incomplete orders will be thoroughly checked prior to issuing a refund or replacement. If our stock levels and surveillance systems show that your order has been packed correctly, we will not issue a refund.
4-Prescriptions ordered but a prescription is not supplied: If a prescription medication is ordered and a prescription is not supplied for the order to be completed a $6 administrative fee will be deducted from the full amount when the refund is processed.
- Only online purchases can be returned as outlined above
- Return or exchange for store purchases should be directed to the original store
- If your online purchase was made using a credit card, your approved refund will be processed to that credit card.
Shipping Costs Summary
- On campus delivery $3 (orders < $10)
- On campus delivery Free (orders < $10)
- Australia Post $9.29 (max 10kg)
- Home delivery $15 (post codes 2307, 2299, 2298)
- Pick-up in store Free